1. Conclusion of theTravel Contract and Travel Guarantee Certificate
1.1 By registering for a published trip, the traveller makes a binding offer to Motor2Travel (hereinafter referred to as "Motor2Travel" or "the tour operator") to conclude a travel contract. By registering, the traveller accepts these General Terms and Conditions, which supplement the statutory provisions and define the contractual relationship between Motor2Travel as the tour operator and the traveller in greater detail.
1.2 Registration can be made via the online booking form on the Motor2Travel website, in writing, verbally, or by telephone. The registration is made by the traveller also on behalf of all participants listed in the registration, for whose contractual obligations the traveller is jointly responsible as for their own. The traveller is bound by their registration until it is accepted byMotor2Travel.
1.3 The travel contract is concluded upon acceptance by Motor2Travel. The traveller will then receive a written booking confirmation from Motor2Travel along with the statutory travel guarantee certificate (insolvency insurance). The customer agrees to the storage of their data. Should the content of the booking confirmation differ from that of the registration, this will be expressly indicated in the booking confirmation. Motor2Travel is bound to this new offer for 10 days. The contract will be concluded on the basis of this new offer if the traveller declares their acceptance within this 10-day period.
1.4 In order to comply with the statutory warranty obligation, Motor2Travel uses the guarantee system of VZR Garant. You can verify this on the participants’ page of the VZR Garantwebsite. Under the guarantee system – as described on the VZR Garant website –the VZR Garant guarantee applies. The guarantee system specifies which (travel)arrangements are covered by the VZR Garant guarantee and what this guarantee entails. If services are not provided due to Motor2Travel’s financial insolvency, please contact VZR Garant at: VZR Garant, Torenallee 20, 5617 BC Eindhoven, The Netherlands E-mail: info@vzr-garant.nl | Tel.: +31 (0)85 13 07630 - https://vzr-garant.nl/en/travellers/members
2. Payment
2.1 After conclusion of the travel contract, and upon provision of proof of participation in a legally required insolvency protection scheme in accordance with Article 7:512 of the Dutch Civil Code, a deposit of 20% of the total travel price, but not less than €500, becomes payable.
2.2 The deposit will be deducted from the total travel price and must be paid within 7 days of receipt of the invoice.
2.3 The remaining balance of the travel price is due no later than 6 weeks before the start of the trip, provided the security certificate has been issued and the trip can no longer be cancelled for the reason stated in Clause 6.2.
2.4 For bookings made less than 6 weeks before departure, the full travel price is payable immediately after receipt of the security certificate.
2.5 Payments may be made in cash or by bank transfer. Payment by credit card on request only, payment by PayPal or Bitcoin is not possible.
2.6 Where the conditions for payment of the travel price have been met, the traveller shall have no entitlement to travel services without full payment of the travel price. For bank transfers, the decisive factor is the receipt of the full amount in the Motor2Travel account.
2.7 Travel documents will be prepared between 30 and 8 days before departure and will be sent promptly after payment has been received.
2.8 Motor2Travel reserves the right to withdraw from the contract and claim cancellation fees in accordance with Clause 5.3 of these Terms and Conditions if the traveller fails to pay the due travel price after receiving a reminder and being given a reasonable deadline.
2.9 Cancellation fees,handling fees, rebooking charges, and insurance premiums are payable immediately.
2.10 If invoices need to be reissued or amended due to subsequent customer requests, an administration fee of €25 will be charged.
3. Services
3.1 The scope of the travel services forming part of the contract shall be as described in the relevant tour details published on the website www.motor2travel.com , in the associated service descriptions, and in any special arrangements expressly agreed with the traveller. These details, together with any subsequent confirmation provided in the booking confirmation, form the basis of the agreement.
3.2 Motor2Travel reserves the right, for objectively justified, significant and unforeseeable reasons, to make changes to the specific travel services described in the tour offer prior to the conclusion of the contract. Any such changes will be communicated to the traveller before a booking is made.
3.3 For the same reasons set out in clause 3.2,Motor2Travel also reserves the right to adjust the price of the tour asadvertised prior to the conclusion of the contract. Any such changes will benotified to the traveller before a booking is made.
3.4 Travel agents, representatives, or tour guides are not authorised to make assurances or commitments that differ from the terms of the travel contract, nor to agree to amendments or additions unless expressly confirmed in writing by Motor2Travel.
3.5 Where flights are booked through third-partyproviders, Motor2Travel accepts no liability for cancellations, delays,schedule changes or other disruptions to those flights. This provision also applies where flights are booked via other travel agencies or online booking platforms.
4. Changes to Services and Prices
4.1 Changes or deviations to individual travel services from the agreed content of the travel contract, which become necessary after the contract has been concluded – including due to the specific nature of the trip – and which have not been brought about by Motor2Travel in bad faith, are permitted only where such changes or deviations are not significant and do not materially affect the overall nature of the booked trip. In such cases, appropriate substitute services will be offered.
4.2 Any statutory rights in respect of defects remain unaffected if the amended services are deficient.
4.3 Motor2Travel will inform the traveller without undue delay of any changes to or deviations from the agreed services. Where appropriate, Motor2Travel will offer the traveller a free rebooking or the option to cancel without charge.
4.4 Motor2Travel reserves the right to increase the prices advertised and agreed at the time of booking in the event of increases in transportation costs (in particular fuel costs), charges for certain services (such as port or airport fees and entry fees), or changes in the exchange rates applicable to the relevant trip (“cost factors”). Price increases will be calculated as follows:
If the transportation costs in place at the time the travel contract was concluded increase, in particular fuel costs, Motor2Travel may pass on the actual increase attributable to each individual seat to the traveller. In other cases, any increase in the transportation costs charged by the carrier per means of transport will be divided by the number of seats available on that transport,and the resulting increase per seat will be charged to the traveller.
If the charges in place at the time the travel contract was concluded (such as port, airport, or entry fees) increase, Motor2Travel may pass on the actual proportional increase to the traveller.
In the event of a change in the exchange rates applicable after the travel contract was concluded, Motor2Travel may pass on the actual proportional increase resulting from such change to the traveller.
A price increase is only permissible if there is a period of more than four months between the conclusion of the contract and the agreed departure date.
4.5 Motor2Travel must notify the traveller of any such price change or any change to a significant travel service without undue delay after becoming aware of the reason for the change. Any price increase must be received by the traveller no later than 21 days before the agreed departure date. Price increases after this point are not permitted.
4.6 If the price increases by more than 5% of the total travel price, or in the event of a significant change to an essential travel service, the traveller is entitled to withdraw from the travel contract without paying a cancellation fee, or to participate in an alternative trip of at least equivalent value if Motor2Travel is able to offer such a trip from its portfolio without additional cost to the traveller.
4.7 The traveller must exercise these rights without undue delay after receiving notification from Motor2Travel.
4.8 Where an event is organised entirely by a cooperationpartner rather than by Motor2Travel, the contractual and business terms of that partner shall apply.
4.9 For the following services, Motor2Travel acts solely as an agent: insurance services, worldwide motorcycle rentals, and worldwide passenger flights.
5. Cancellation by the Traveller / Rebookings
5.1 The traveller may cancel the trip at any time prior to departure. The effective date of cancellation is the date on which the cancellation notice is received by the tour operator or an authorised representative. Motor2Travel strongly recommends that all cancellations are made in writing or by email.
5.2 If the traveller cancels the travel contract or fails to commence the trip, Motor2Travel may charge reasonable compensation. The amount of compensation will be calculated based on the total travel price, less the value of any savings in costs incurred by Motor2Travel and any income it is able to generate from reusing the travel services.
5.3 Taking into account the usual savings in costs, the income that can normally be generated from reusing the travel services, and the proximity of the cancellation date to the agreed departure date, Motor2Travel may set compensation as a percentage of the total travel price, in accordance with the following scale:
Motor2Travel –Standard Cancellation Charges for Package Holidays
If the traveller cancels the booking, the following charges will apply, calculated as a percentage of the total travel price:
If the trip is abandoned after departure, or if the traveller fails to commence the trip, 100%of the total travel price will be retained by Motor2Travel.
5.4 The traveller remains entitled to provide evidence that, in connection with the cancellation or failure to commence the trip, Motor2Travel has incurred no costs or substantially lower costs than those set out above.
5.5 Up to the start of the trip, the traveller may request that a third party assume their rights and obligations under the travel contract. Motor2Travel may object to the substitution if the third party does not meet the specific requirements of the trip, or if statutory provisions or official orders prevent their participation. If a third party enters into the contract, both the original traveller and the substitute shall be jointly and severally liable to Motor2Travel for the travel price and any additional costs arising from the substitution.
5.6 For flight bookings, the applicable cancellation terms of the airline shall apply. These constitute a separate contract between the traveller and the airline.
Motor2Travel strongly recommends taking out comprehensive travel cancellation insurance.
6. Cancellation and Termination by the Tour Operator
Motor2Travel may withdraw from the travel contract before the start of the trip, or terminate the travel contract after the trip has commenced, in the following circumstances:
6.1 Motor2Travel may terminate the travel contract without notice for good cause. Tour leaders or authorised local representatives of Motor2Travel are entitled to issue such a termination on its behalf. Good cause may arise in particular if the traveller fails to meet specific travel requirements that were communicated in advance, or if the traveller’s behaviour significantly disrupts or endangers the proper conduct of the trip, and the issue cannot be remedied, or is not remedied, even after a formal warning.
In the event of such termination, Motor2Travel shall, in principle, retain the right to the full travel price, but must deduct the value of any cost savings and any benefits obtained from alternative use of the unused travel services, including any refunds credited by service providers.
6.2 If the minimum number of participants specified in the travel description is not reached, Motor2Travel may withdraw from the travel contract up to five weeks before the scheduled departure date (notice to be received by the traveller within this period). In such a case, Motor2Travel is obliged to inform the traveller immediately after becoming aware of the circumstances leading to the cancellation, and to send the cancellation notice without undue delay. The traveller will receive a prompt refund of all payments made towards the travel price.
7A. Force Majeure
7A.1 Motor2Travel may terminate the travel contract in the event of unforeseeable circumstances constituting force majeure, where such circumstances would significantly hinder, endanger, or adversely affect the performance of the trip. In such a case, the traveller shall also have the right to terminate the contract.
If the contract is terminated under this provision, Motor2Travel may claim reasonable compensation for travel services already provided, or for services that must still be provided in order to conclude the trip.
7B. Additional Costs
7B.1 All additional costs arising as a result of, or in connection with, changes to the planned itinerary due to reasons attributable to the traveller shall be borne by the traveller and must be paid immediately to the relevant service provider when they arise. Such additional costs may include, for example, expenses incurred as a result of the traveller’s late arrival for a flight or for a pre-arranged trekking tour, or costs for an early return from a tour due to indisposition, illness, or accident (e.g. helicopter evacuation, hospital and hotel accommodation, including for an accompanying person).
If Motor2Travel makes advance payments in order to deal with an acute emergency, any amounts advanced must be reimbursed to Motor2Travel immediately upon completion of the trip.
Medical and repatriation insurance is not included in the travel price but is both recommended and required.
8. Remedies, Price Reduction, Termination
8.1 If the travel services are not provided in accordance with the contract, the traveller may request that the organiser remedy the situation. The organiser may also provide a remedy by offering an equivalent substitute service. The organiser may refuse to provide a remedy if it would require disproportionate effort.
8.2 For the duration of any failure to perform the travel services in accordance with the contract, the traveller may request a corresponding reduction in the travel price (“price reduction”). The price shall be reduced in proportion to the difference between the value of the trip in a defect-free condition at the time of sale and its actual value. No price reduction shall be granted if the traveller culpably fails to report the defect.
8.3 If the trip is significantly impaired as a result of a defect and the organiser fails to provide a remedy within a reasonable period, the traveller may terminate the travel contract in accordance withs tatutory provisions. For the traveller’s own protection and for evidential purposes, termination should preferably be made in writing. The same right applies if, due to a defect and for an important reason apparent to the organiser, the traveller cannot reasonably be expected to continue the trip. A period for providing a remedy is not required if a remedy is impossible, is refused by the organiser, or if immediate termination is justified by a particular interest of the traveller. The traveller shall pay the organiser the proportion of the travel price attributable to the services already provided,provided those services were of interest to the traveller.
8.4 Without prejudice to any price reduction or termination, the traveller may claim damages for non-performance, unless the defect in the travel services is due to circumstances for which the organiser is not responsible.
9. Liability and Limitation of Liability
9.1 Contractual liability
Motor2Travel’s contractual liability for damages other than personal injury is limited to the total of one time the travel price, provided that the traveller’s damage was neither caused intentionally nor by gross negligence, or where Motor2Travel is solely responsible for such damage due to the fault of a service provider.
9.2 Non-contractual (tort) liability
For all claims for damages arising from tort, other than for personal injury and not caused by intent or gross negligence, Motor2Travel’s liability is limited to €500 per traveller per trip. Motor2Travel strongly recommends that travellers take out comprehensive travel accident and baggage insurance.
9.3 Third-partyservices
Motor2Travel accepts no liability for service disruptions or for persona linjury or damage to property in connection with services that are provided as third-party services only (e.g. gorilla trekking, chimpanzee trekking, wildlife safaris, excursions to the Taj Mahal, boat trips, sporting events, theatre visits, exhibitions, additional travel programmes, etc.), where such services are expressly identified in the travel description and booking confirmation as third-party services, and are clearly recognisable to the traveller as not forming part of the package travel services provided by Motor2Travel.
9.4 International conventions
Any claim for damages against Motor2Travel is limited or excluded to the extent that, under international conventions or statutory provisions based on such conventions, which are applicable to the services to be provided by a service provider, a claim for damages against the service provider may only be made under certain conditions or limitations, or may be excluded under certain conditions.
9.5 Air carriage
Where the tour operator has the status of a contractual air carrier, liability is determined in accordance with the provisions of the Air Navigation Act in conjunction with the international agreements of Warsaw, The Hague,Guadalajara, and the Montreal Convention (the latter applying only to flights to the USA and Canada). These agreements generally limit the air carrier’s liability for death or personal injury, as well as for loss of, or damage to,baggage.
10. Special Risks
10.1 Travellers who operate a vehicle themselves cannot hold Motor2Travel liable for any accidents, or for any material or bodily injury, arising from such operation. Motor2Travel also accepts no liability for the driving behaviour of local road users who may cause an accident involving participants. Participation in the motorcycle tour is entirely at the traveller’s own risk. To make this limitation of liability as clear as possible, Motor2Travel requires each traveller to sign a “Participation at Own Risk” declaration before the start of the trip.
10.2 Motor2Travel accepts no liability for any consequences arising from the traveller’s health or physical condition. It is the traveller’s responsibility to ensure they are adequately prepared and fit to undertake the tour.
10.3 Motor2Travel is not liable for the consequences of external events or circumstances beyond its control (including, but not limited to, natural disasters) that may affect the trip.
10.4 The traveller acknowledges that motorcycle travel carries an increased risk of accidents and injury.
10.5 The traveller should be aware that in remote regions,rescue services and/or medical treatment facilities may be available only to a very limited extent.
10.6 For flights to the USA and Canada, applicable international conventions may apply. Such conventions generally limit the liability of the air carrier for death or personal injury, as well as for loss of or damage to baggage.
11. Exclusion of Claims and Limitation Periods
11.1 The traveller must submit any claims relating to the improper performance of the travel contract to the tour operator at the address stated below within one month of the contractual end of the trip. After this period, claims may only be made if the traveller was prevented from meeting the deadline through no fault of their own, or if the claim is based on a tortious act.
11.2 In the case of baggage damage, delivery delays, or loss of baggage in connection with flights, the relevant time limits under international conventions apply in addition to the period specified in clause11.1. Claims for baggage loss must be made within seven days of the baggage being handed over, and claims for baggage delay within 21 days of delivery. Itis strongly recommended that any damage or loss be reported immediately at the destination to the responsible airline. Similarly, the loss, damage, or misdirection of travel baggage must be reported to the local tour representative or to Motor2Travel within the one-month period referred to above.
11.3 Claims by the traveller for compensation pursuant to Section 7A, Title 7, Book7 of the Dutch Civil Code (travel contracts) for injury to life, body or health, resulting from an intentional or negligent failure to perform by the tour operator, or by a legal representative or auxiliary person of the touroperator, shall become time-barred after two years.
The same limitation period applies to claims for compensation for other losses resulting from an intentional or grossly negligent failure to perform by the tour operator, its legal representative or auxiliary person.
All other claims under Section 7A, Title 7, Book 7 of the Dutch Civil Code shall become time-barred after one year.
11.4 The limitation period begins on the day following the contractual end date of the trip. If negotiations are ongoing between the traveller and the tour operator regarding the claim or the circumstances giving rise to it, the limitation period is suspended until either party declines to continue the negotiations. The limitation period will not expire earlier than three months after the end of the suspension.
11.5 The assignment of claims against Motor2Travel is excluded, except where the assignment is made between accompanying family members or co-travellers on the same booking.
12. Duty of Cooperation
The traveller is obliged, within the scope of applicable statutory provisions, to cooperate in the event of any disruption to the travel services, in order to avoid or minimise any potential damage.
In the event of a complaint, the traveller must notify the local tour representative without undue delay. The representative is authorised to take appropriate remedial action, where possible.
If the traveller culpably fails to report a defect, they shall not be entitled to a price reduction in respect of that defect.
13. Driving Licence,Passport, Visa, and Health Requirements
13.1 The tour operator shall not be liable for the timely issue or receipt of any necessary visas from the relevant diplomatic mission,even where the traveller has instructed the tour operator to obtain them, unless the delay is the result of fault on the part of the tour operator.
13.2 The traveller is solely responsible for compliance with all regulations relevant to the performance of the trip, including but not limited to:
-possession of a valid International Driving Permit and national photocard driving licence,
-a valid passport with sufficient blank pages,
-required visas and transit visas
-vaccinations,
-adherence to safety and medical advice.
13.3 Any fees charged by diplomatic missions for the processing of visa applications are not included in the package price.
13.4 The traveller is responsible for ensuring that all personal details, including the correct spelling of their name and the names of any other participants listed in the booking (for whom the traveller is contractually liable as for their own obligations), match exactly the officialspelling as stated in the relevant passports.
13.5 Any disadvantages arising from failure to comply with these requirements – including, but not limited to, the payment of cancellation charges – shall be borne by the traveller, except where such failure results from culpably incorrect or missing information provided by Motor2Travel.
14. Motorcycle Rental
14.1 Wilful damage to motorcycles owned by Motor2Travel or its partners is not covered by any insurance and must be paid for in full by the user or renter of the respective vehicle.
14.2 Examples of wilful damage include, but are not limited to: improper use of the reduction gear or clutch, water damage, damage caused by jumps, and damage resulting from excessive speed.
14.3 Wilful or grossly negligent damage also includes a rollover of the motorcycle. In such cases, it will be presumed that the cause was reckless riding in difficult terrain or excessive speed.
15. Notification of the Identity of the Operating Air Carrier
In accordance with Regulation (EC) No. 2111/2005 on the provision of information to passengers about the identity of the operating air carrier, Motor2Travel is required to inform travellers, at the time of booking, of the identity of the airline(s)operating any flights included in the booking.
If the identity of the operating airline is not known at the time of booking, Motor2Travel will inform the traveller of the name(s) of the airline(s) that are most likely to operate the relevant flights. As soon as Motor2Travel becomes aware of the actual identity of the operating airline(s), it will notify the traveller without undue delay.
If the operating airline is changed after booking, Motor2Travel will take all reasonable steps to ensure that the traveller is informed of the change as soon as possible,regardless of the reason for the change. In any event, the traveller will be informed at check-in, or, if no check-in is required for a connecting flight,at the time of boarding.
Motor2Travel will ensure that travellers are informed of the identity of the operating airline(s)as soon as this is known, particularly in the event of a change of airline.
The European Communitylist of airlines that are subject to an operating ban within the EU isavailable at: https://ec.europa.eu/transport/modes/air/safety/air-ban/
16. Data Protection
Motor2Travel processes and uses the personal data provided by the traveller electronically, insofar as this is necessary for the performance of the contract.
Unless it is apparent to Motor2Travel that the traveller does not wish to receive future written information about current offers, Motor2Travel may continue to send such information using the necessary contact details. Travellers may at any time request not to receive further information, either via the “Data Protection”section of the Motor2Travel website or by contacting the tour operator at the address provided below.
Mandatory legal requirements regarding the obtaining of consent for data processing remain unaffected.
The legal basis for data protection is found in the General Data Protection Regulation (EU)2016/679 (GDPR), the Dutch Personal Data Protection Act (Uitvoeringswet AVG),and any other applicable national legislation.
17. Governing Law,Jurisdiction, and Miscellaneous Provisions
17.1 The contractual relationship between the traveller and the tour operator shall be governed exclusively by the laws of the Netherlands. This applies to the entire legal relationship between the parties.The traveller may bring legal proceedings against the tour operator in the courts of the tour operator’s place of business.
If the traveller is a business entity, a legal person under private or public law, or an individual whose residence or habitual place of stay is outside the Netherlands, or whose residence or habitual place of stay is unknown at the time of filing a claim,the agreed place of jurisdiction shall be the registered office of the touroperator.
17.2 The invalidity of any individual provision of the travel contract or of these General Terms and Conditions shall not affect the validity of the travel contract as a whole.
18. Limitations
Motor2Travel reserves the right to correct errors in published prices and dates.
Version date: August2025
Tour Operator: Motor2Travel (sole proprietorship)
Telephone/Whatsapp: +49 (0)173 5324481
Registered office: Laagsestraat25, 7637 PA Oud Ootmarsum, The Netherlands
Email: info@motor2travel.com & info@motor2travel.de
Website: motor2travel.com& motor2travel.de
Proprietor: Lidwien Kuiphuis
VAT ID: NL004995930B83
Chamber of Commerce(KvK) number: 93011938
